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Service

Fireplace ServiceBuying your hearth appliance from a privately owned UFS Member Store, whether it’s a cheap fireplace insert or top-of-the-line pellet stove, means you get to build a lasting relationship that will include annual Service & Maintenance.

In order to keep your fireplace, insert, or stove operating safely & properly, you will need to have it serviced regularly. Wood burning fireplaces & stoves and even gas and pellet appliances require annual maintenance like cleaning and inspections to keep them working as they should. When you purchase from a specialty hearth shop, you get to build a relationship that will last for years to come, and this includes service to your appliance.

Many UFS Member Stores are committed to providing regular service and maintenance throughout the life of your appliance, whether it’s annual inspections and cleanings or emergency repairs. Big Box stores, on the other hand, do not offer service after installation. Once you purchase your stove, insert, or fireplace, you’re responsible for finding and handling repairs & annual maintenance.

The service department personnel & contractors that work for our UFS Member Stores are trained to have a thorough knowledge of a full range of hearth products; from stoves to inserts, and even chimneys & venting systems. Homeowners can turn to our industry professionals who are completely qualified to handle all service & repair issues that may arise. That’s just another great benefit of buying from a specialty UFS Hearth Member Store.

Repairs

When it’s time to repair your hearth or heating appliance, whether it’s a discount gas stove or top-quality wood burning insert, many UFS Member Stores offer repairs & replacement parts performed by highly trained & qualified service techs.

Your hearth appliance will undoubtedly require repairs and maintenance during its lifetime. If you have purchased your fireplace, stove, or insert from a Big Box store, you may wonder who to turn to when it comes time for repairs. Most times, your correspondence with these retailers ends after you pay for the product. Professional Stove RepairDon’t find yourself scrambling to find qualified professionals to fix a broke stove in the bitter cold of winter. Purchase your hearth & heating appliances from a UFS Member Store.

With a specialty hearth store, you can count on outstanding customer service the moment you enter the showroom and then throughout the entire life of your fireplace, stove, or insert. Many of our Member Stores have a dedicated service department that will have the knowledge and skills to repair hearth appliances or replace broken components.

Not only does a specialty hearth store have access to a wide range of manufacturer parts, they also have the qualifications to quickly and properly address any issues your appliance may be facing. Repair technicians can also bring venting up to code and ensure that your unit gets up & running and functioning as it should.

You can always turn to your local UFS Member Hearth Store when it comes to repairs & maintenance for your fireplace, stove, or insert. Our members focus on building lasting relationships with customers who purchase hearth and heating appliances from their stores. Something you won’t find at Big Box store or online hearth retailer.